Frequently Asked Questions - BROWNS HAIRDRESSING GROUP
Welcome to the Browns Hairdressing Group FAQs page, where you’ll find answers to the most commonly asked questions about our salons, services, bookings and policies.
Whether you’re visiting us for the first time or you’re a returning client, this page provides helpful information about appointments, consultations, hair colouring patch tests, gift vouchers, salon locations and more.
At Browns Hairdressing Group, we are committed to delivering professional hairdressing services with exceptional customer care across all of our UK salons. If you can’t find the information you’re looking for, please contact your nearest Browns salon and our friendly team will be happy to assist you.
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Browns Hairdressing Group is a well-established network of professional hair salons located across the UK, offering expert hairdressing services including precision cutting, creative colouring, styling, and personalised hair care. Each salon delivers high-quality results and exceptional customer service.
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Browns Hairdressing Group operates multiple hair salons across the UK, with locations in towns including Towcester, Buckingham, Harpenden, Market Harborough, Olney, Oundle, Stony Stratford and more. Visit our Salon Finder page to view addresses and contact details for all our salons.
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We provide a full range of professional hair services, including:
ladie’s, men’s and children’s haircuts
Hair colouring, highlights and balayage
Professional blow-dries & styling
Hair treatments for nourishment and shine
Special occasion and event hair styling
Each service is tailored to suit your hair type, personal style and lifestyle.
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You can book your appointment online by selecting your preferred salon and service using the Book Online feature on our website. Alternatively, you can call your chosen salon directly by phone or pop into your nearest Browns Salon to book.
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Not all appointments require a consultation in advance. However, if you are visiting Browns for the first time and would like a colour service, a patch test must be carried out beforehand in line with our salon safety policy.
At the start of every appointment, we provide a personalised hair consultation. Your stylist will take the time to understand your hair goals, lifestyle, preferences and any concerns, ensuring your cut, colour or style is perfectly tailored to you.
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We use high-quality, professional salon products from trusted brands to ensure healthy, vibrant and long-lasting results. Ask your stylist for recommendations on products that will help maintain your look at home.
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Yes. Our salons provide professional men’s haircuts as well as services for children. We tailor our approach to ensure each client receives the best experience and style suited to their needs.
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Absolutely! You can book multiple services — such as a haircut, colour and styling — in one appointment. We recommend booking in advance so we can allocate sufficient time for your full salon experience.
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If you need to reschedule or cancel, please contact your salon directly as soon as possible. Many of our salons offer online cancellation or rescheduling through the Book Online portal.
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Yes — gift vouchers are available and make the perfect present for birthdays, holidays or special occasions. Vouchers can be purchased at participating salons or online.
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Our salons strive to be welcoming and accessible, with facilities designed to create a comfortable experience for all clients. If you have specific accessibility needs, please contact your chosen salon in advance so we can assist you.
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The health, safety and wellbeing of our clients and team is a priority. Browns salons follow strict cleanliness and sanitation protocols, including regular cleaning of tools, stations and high-touch areas.
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Visit our Salon Locations page to view all Browns Hairdressing Group salons, along with addresses, opening hours and contact details. You can browse by town or postcode to find the salon most convenient for you.
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Yes. Many of our salons stock premium salon-quality products that you can purchase in-salon or, where available, through our online store. Ask your stylist for product recommendations tailored to your hair needs.
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Yes — Browns Hairdressing Group offers career opportunities and professional development for aspiring and experienced hairdressers. Visit our Careers page to explore current vacancies and learn more about joining our team.