Across Browns and Ruby at Browns we’ve been working hard behind the scenes to put things in place for our potential re-opening. As you know, the predicted timescales state that the EARLIEST we might be able to reopen is July 4th.We’re planning for that date but always mindful that this may be subject to change.
If you have an appointment already booked you don’t need to get in touch; we’ll be contacting you in the days before our phone lines re-open. More info on this is contained in our FAQs which are published on our Facebook page and our website.
Here’s what else you need to know:
1) Our phone lines will reopen on the 29th June
2) 🌈Priority will be given to cancelled bookings of key workers
3) Second priority will be given to cancelled bookings of all
4) We will be taking every conceivable safety measure possible
5) We will be asking for a £20 deposit to secure your booking
6) Gift vouchers are available for purchase
Our FAQs give you more detail on all of this, and don’t hesitate to get in touch if you have further questions. We are doing our best to cover everything and to be as transparent as possible, and appreciate your patience.
The lines are going to be busy so please bear with us. Thank you in advance for your ongoing support and loyalty. We’re trying to ensure that everyone gets what they need – it’s complicated but we will get there! 🧡
🌈 What is a key worker? How will you know?
If you’ve been classed as a key worker throughout this crisis, that works for us. Share your usual form of ID with us (privately) and we can book you in.
I had booked a series of appointment for several months going forward. Have these all been cancelled and therefore I have to rebook them.
We will be doing our utmost to honour all existing appointments; however, it may be unavoidable that we need to make some alterations due to social distancing and requirements for longer-than-normal appointment times. We will liaise with you on any changes and rest assured that giving you the best possible service remains our priority.
Will you contact me to rearrange my appointment or do I need to call the salon?
If you had an appointment booked, we’ll be in touch before the phone lines re-open to rearrange it.
Will I get my usual stylist?
We’ll be booking everyone in with their preferred stylist and will do our best to ensure this. In certain cases it might be that your stylist is unavailable and we’ll work with you to find the best solution for you.
What safety precautions will you be taking?
We assure you that we’ll be taking every conceivable safety precaution both for your safety and that of our staff. These may differ, depending on which salon you visit, and you’ll be advised of this before your appointment. Examples of the steps we’re taking include the adoption of face shields for all staff members, cleaning down between every client and a nightly deep-clean. Staggered appointment times will minimise traffic throughout the salon, and we will not be accepting any walk-ins. If you have any further questions about safety and hygiene, please feel free to contact us.
Will you be running any offers?
All offers will be suspended until advised otherwise. This includes stand-by appointments, colour-Thursday and blow dry bars.
Why are you asking for a deposit?
The deposit secures your appointment date and time. For salons it’s a tried and tested way of reducing cancellations, and at this time it’s vital that we do everything we can to create efficiencies like this. It also means that there’s less to pay in salon, so there’s more chance of being able to pay using contactless. This will sit on your profile on our system and will be used towards payment.
How will you be taking payments?
Ideally, all payments will be made by card. We will accept cash payments where necessary but would prefer to minimise this as much as possible.
Is the deposit refundable?
The deposit is non-refundable, except in exceptional circumstances.
Will you be serving refreshments?
Based on current advice, we’ll be offering a sealed bottle of water to anyone who’d like one.
Can I buy products between now and then?
We’re looking into the possibility of this – more soon.
Should I box dye my hair?
No. You really shouldn’t.
If I have box-dyed my hair, will you be able to tell?
Yes. Please be honest with us – we’re not here to judge, and we understand why you might have taken this step. We’ll do our best to restore your hair to your colour of choice – please bear in mind that this could be a more complicated process based on the results of box-dyeing.
What if I need to change my appointment?
We’ll make best attempts to accommodate any changes, but we ask for your patience while we do so.
What happens if we go back into lockdown?
All appointments will be put on hold again, and we’ll advise accordingly based on Government advice.
Keep Safe Stay @ home Save Lives
With love to you all & your families……..BROWNS FAMILY and Ruby@browns. xx
Please save our new local numbers
01280 730635 – Buckingham
01582 349416 – Harpenden
01858 451816 – Market Harborough
01234 639330 – Olney
01858 451817 – Reloaded
01780 430211 – Stamford
01908 047000 – Stony Stratford
01327317884 – Towcester
01327 366922 Ruby @ Browns